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Whiteside County has been live with E911 since December 1992. Prior to 911 going online, there were 38 different telephone numbers for emergency services in Whiteside County.
E911or Enhanced 911 provides the dispatcher with the caller's telephone number, address, and the Police, Fire, and EMS Agencies responsible for that location.
Whiteside County has two PSAPs (Public Safety Answering Points)
911 should be used to report emergencies like a shooting, a fire, a traffic accident, a person choking, a fight, or a display of weapons.
911 should not be used to report problems with telephones, power, or cable television outages. 911 should also not be used to request legal advice or in place of directory assistance.
If you accidentally dial 911, do not hang up. The call will complete to the Dispatch Center even though you hang up. The dispatcher will attempt to call you back to see if there is an emergency or possibly send an officer to your address to check on you. Stay on the line and advise the dispatcher that you misdialed. They will verify your address and telephone number before releasing your call.
Yes, cell phones that no longer have service can be used to dial 911, however, the dispatcher will receive no information about the caller - no name, number or address information as the phone is “not activated”. Be prepared to provide your name and location of the emergency.